Go to Completed Orders, find the order, click Refund button for full refund, or Actions | Partial refund for a partial refund.

Find the order, click Actions, then Split by guests if you want to equally split order, or Split by products if you want to select the products to split.

Go to POS, on the top of the page click the Gift Card button card_giftcard.

Go to Administration | Marketing | Gift Cards. Here you can see all your active Gift Cards, you can find a specific card by name or email, and for each card you can see the usage history, generate a new code, edit or delete it.

Go to Administration | Settings | Experiences. Select the Booking Experience for which you would like to set up a Cancellation Fee (or click Actions | Edit). Once you have opened the Experience edit dialog, click on Cancellation fee. Here you can define yor Cancellation Fee policy.

Go to Administration | Settings | Timetables | Special Closing Days. Here you can select a day or more days where the onliine bookings will be closed. For more advanced closing policies such as close the bookings for some hours in day, or overwrite the booking hours for a day, go to Booking | Calendar, select a day and the click Edit Day.

Yes, you can decide if your online bookings should ask for a Cancellation fee. The guest will only be charged in case of No-Show, or you can decide to convert the Cancellation fee into a Gift Card.

Yes, Fresto's event manager allows you to create events with or without paid tickets, link to a public page where your guests can enroll to the event and buy the ticket if required.

If you decide to start using Fresto, we create your account in minutes and you’re ready to begin.
We guide you in the configuration of your menu, floor plans and and to tailor the system configuration to your needs.
We make sure you are ready before starting service.

Absolutely, Fresto is certified to be GDPR compliant. Guests data is never shared, sold, or rented.

When you close your working day, all your data is reported automatically to your own accounting system.
Fresto provides you with analytics tools to optimize your sales.

Yes. With Fresto you can sell Gift Cards from your POS or Online, guests decide the amount, you decide a discount eventually.
Gift Cards can be used several times and refilled.
Once a guest receives a gift card by email, they can install it their mobile phone as a wallet card that is always up-to-date with the remaining amount.

Yes they can. A card can be sold or used in any of your chain venues.

Yes you can. Fresto provides you with a public page to collect feedback.
When guests make a reservation at your restaurant, after their visit they receive (if you desire) an email to ask them for Feedback about their experience.
All feedaback is collected and can be analyzed to improve your service.

Fresto provides you with the possibility to ask for a delivery address for your online orders. This allows you to self-deliver the orders, if taken from a reasonable distance that you can decide.
We will soon be able to integrate to external delivery providers such as Wolt, Just-Eat...

Absolutely not. Your online service is included in your solution.

Yes you can. Fresto gives you all the tools to accept POS orders for the future and manage them at the right time.

Yes indeed. Fresto provides an advanced way for you to sell what you want and when.

Yes they can. Fresto admin tool offers a simple way to check-in and out.

Absolutely. If you staff checks in and out from Fresto, the system is able to sum up the montly worked hours, calculate the salary and the accumulated tips.
Fresto also integrates to external Staff management tools.

Yes you can. Fresto maintains a GDPR-compliant list of your customers. You can offer select customers a loyalty card with exclusive discounts. The card includes a QR code for quick customer recognition and can be easily saved and accessed in a mobile phone wallet.

Go to Administration | Menu .Here, you can create menu categories and subcategories, add products, and define custom items like allergens, ingredients, kitchen stations and more.

Go to Administration | Menu . Here you can select an existing product or add a new one.

Go to Administration | Menu . Add a product defined as Set Menu, and add sub-products to it.
For more detials please watch this video.

Go to Administration | Menu . Add a category defined as Wine Menu, all products added in this category will be considered as wine and as such enable you to categorize them by wine characteristics.

The Kitchen Display System, is meant to replace the order ticket printing. Any order update is here reflected in real time. Orders are displayed in the order they should be served.

Yes sure, you can decide to use Kitchen Display System and / or printed tickets.

Yes you can, each printer can be configured to print exatctly what you want

Customers are automatically added to your database everytime they make a reservation or order online. They can also be added manually from the POS or managed in Administration | Marketing | Customers

Go to Administration | Marketing | Feedback to analyze all the feedback received from your customers. You can automatically send a feeback request email after a reservation, or share a public link to collect feedback.

Go to Administration | Inventory. Here you can manage the product and the ingredients stock. Please watch this video for more details.

Go to Administration | Menu | Ingredients | Base recipes to define those recipes that then you can assign to products to calculate ingredients stock usage.

Go to Administration | Inventoiry | Shopping list to manage your shopping list and send it.